GENERAL CONDITIONS

please read these terms of sale carefully before placing your order. By placing your order with us you are accepting these terms and conditions. We reserve the right to make amendments to our terms and conditions at any time.

the buyer has an obligation to ensure they know exactly what they are buying and takes responsibility to process the transaction within the constraints outlined in these terms and conditions.

SYA NV may update or delete information and reserves the right to make such changes without prior notification to past, current, or prospective visitors.

prices, orders, and payments:

All prices may be subject to VAT or margin scheme.
All orders must be paid before shipping or pickup.
All prices are ex-works, excluding accessories unless stated otherwise.
Order preparation takes 1 to 3 working days, depending on the size of the order.

transport and delivery:

products are safely packed for road, flight, or ocean transport. Ensure you control the condition of your order when it arrives. If your order appears to have been damaged in transit, sign for the goods as damaged, make pictures and notify us immediately. Any damaged or missing items must be reported within 2 days of receipt of the order.

order cancellation:

requests must be made prior to shipment.

return policy:

• All products have a 30-day return policy, starting from the date of receipt of the goods.
• If a return is requested within this 30-day period, the customer is responsible for the return shipping costs.
• Any RMA (Return Merchandise Authorization) claims can be fully or partially credited, exchanged, or refunded.
• Warranties and returns are only valid for purchases that can be identified by the serial number on the original file from which the sale originated.
• SYA NV is not responsible for any damage or loss of data or information stored on returned devices.
• The buyer bears all shipping costs for returning the product.
• For further details, please visit our RMA info page.