FAQ

Discover all frequently asked questions here

Didn't find what you need? then you can always contact us!

General Information

: SYA Pro is our dedicated B2B portal offering, expertly refurbished and used products, including MacBooks, iPhones, Smartphones. iPads, Apple Watches and many more at competitive prices. Our platform is designed for resellers, businesses, schools, and organizations.
: Simply click on the “Sign Up” button on the SYA Pro homepage. Easy 2 minute registration Process! Yes it is free, no membership fee.

: Our inventory includes MacBooks, iMacs, iPhones, iPads, and Apple Watches, Samsungs, Mac mini along with accessories and parts.
: You can view our grading criteria of all devices on our grading page or by clicking here.
: Yes all products listed on the portal are ready to get shipped out. All our devices are prepared for direct sales. Before the devices are shipped, they are thoroughly cleaned to ensure they arrive in pristine condition. This means that once you receive them, they are ready to be sold to end users without any additional preparation required.
: It’s possible for most EU countries we can change the keycaps for an additional fee.
: Inventory is updated on a daily basis, you can expect new stock coming in everyday.
: No minimum order quantity required.

: Yes, SYA Pro ships to all countries. Shipping fees and delivery times depend on your location and order size. If you prefer you can also arrange shipping yourself. All products get shipped from our warehouse in Belgium.
: Orders are typically processed within 1-3 business days. Delivery times vary, it ranges from 1-2 business days for domestic shipments and 2-3 business days for international orders. For palletized orders it will usualy take 3-7 business days. We ensure prompt shipping of your orders as soon as payment is processed, so you receive your products quickly.
: Yes, once your order is shipped, you will receive a tracking number to monitor the delivery status.

: SYA Pro offers a hassle-free return policy for B2B customers. Returns are accepted within 30 days of delivery. You can find more on our return/rma policy page.
: Yes, all products come with a standard 1-month warranty. Extended warranty options are available for an additional fee.
: Submit a warranty claim through your SYA Pro account by filling in all requiered fields. You can find more info on our return/rma policy page.

: You can reach our dedicated support team via email, phone. We are available Monday to Friday from 9:00 AM to 6:00 PM (local time). You can find our contact information on our contact page.
: Log in to your account, navigate to “Account Settings,” and make the necessary updates. For assistance, contact customer support.